At BoostUpReach, we strive to deliver high-quality digital products and professional marketing services to help businesses grow effectively. This Returns & Exchange Policy outlines the conditions under which refunds or exchanges may be requested.
By purchasing any product or service from BoostUpReach, you agree to the terms described below.
1. Digital Products Refund Policy
BoostUpReach offers refunds for eligible digital products including templates, tools, and software under the following conditions:
- Refund requests must be submitted within 7 days of the purchase date.
- The request must include a valid reason for the refund, such as technical issues or the product not functioning as described.
- The product must not have been significantly modified, redistributed, or misused.
If the request meets the above conditions, our team will review it and process the refund accordingly.
2. Non-Refundable Items
The following items are not eligible for refunds:
- Marketing services
- Custom development work
- Custom templates or customized digital products
- Consulting or strategy sessions
- Any service where work has already begun or been completed
Due to the nature of service-based work, all service purchases are considered final.
3. Exchanges
In certain situations, BoostUpReach may offer an exchange instead of a refund, including:
- Providing an updated version of the product
- Replacing the product with an alternative digital resource
- Fixing technical issues affecting usability
Exchanges are evaluated on a case-by-case basis.
4. Refund Process
To request a refund, customers must contact our support team with the following details:
- Full name
- Order number or purchase confirmation
- Product name
- Reason for refund request
Once the request is reviewed and approved, the refund will be issued through the original payment method used at the time of purchase.
Refund processing may take 5–7 business days depending on the payment provider.
5. Late or Missing Refunds
If you have not received your refund after the processing period:
- Check your bank account again.
- Contact your payment provider or bank, as processing times may vary.
- If the issue persists, please contact our support team for assistance.
6. Cancellation Policy for Services
Marketing services purchased through BoostUpReach may be cancelled only before work has started.
Once the service work has commenced, the payment becomes non-refundable due to the allocation of resources, time, and strategy development.
7. Policy Updates
BoostUpReach reserves the right to update or modify this Returns & Exchange Policy at any time without prior notice. Updated versions will always be published on this page.
8. Contact Us
If you have questions about this policy or need assistance with a refund request, please contact us:
BoostUpReach Support Team
Email: support@boostupreach.com
Website: www.boostupreach.com/contact/